"Basically, I was satisfied with the services provided. The people were friendly, accurate in time, and sufficient in English. The program was flexible and according to our suggestions. Our excitement for Africa was marvelous, and I will definitely bring some customers back."
"Being with a smaller operator was great because we were in a vehicle by ourselves. Our guide, Antoine, and our cook, Abou, were excellent. Antoine was very knowledgeable and experienced about the different game parks we traveled to. Abou is an excellent cook and very personable. The food was tasty, healthy, and hearty – we were never hungry. The sales department was the low point. Our sales rep was not timely with all the information we needed to prepare for the trip. For instance, I didn’t know the safari started in Arusha until after several discussions about the itinerary. Had I known, I would have booked tickets to Kilimanjaro instead of Dar Es Salaam. All that being said, we ended up having a great time."Operator Response: "We thank Samuel for his feedback and are pleased that he had an enjoyable safari. We will ensure all clients are aware of the start point of their safari in the future."
"Here is our feedback for our tour. We can say that everything was really perfectly organized. Through our whole tour, we were really happy and more than satisfied with the organization of our trip. It starts with perfect and really quick and helpful email contact from the beginning of our tour plans. Everything was going on right with our money and was organized as we agreed. On tour, our guide was really well-informed about nature and a perfect cook. We can really laud them and recommend everyone to do a tour with this operator. We’ve never thought that our trip would be this unforgettable as it was. Great thanks to the operator. It’s sure that we’ll contact them again for our next time in Africa."
"We had a great time. All transport and accommodation were well organized, apart from the operator’s lodge on the first night. The Kilimanjaro trek was an amazing experience for both of us. It was well organized, and all our needs were met. The porters and guides were excellent. Benjamin and Christopher, the main guides, were brilliant and helped us reach the top. The food was good, and the campsites were of a good standard. Fabion was a nice guy but not experienced and got us lost a few times. Drivers need to take more initiative if animals are not being seen – they should know where to go! A full-day game drive to the sand river in Masai Mara or Serengeti would have been better than too many morning and evening drives. However, Martin was excellent and experienced and took us further out. We were always well looked after, especially when we became ill. We highly recommend this company for future trips. Thanks again for a wonderful vacation."Operator Response: "We appreciate your feedback and thank you for the constructive comments. We will ensure such issues do not happen again. Thank you for recommending us."
"We were satisfied with the services of this operator. Reliable and friendly service, no problems throughout the tour, very punctual, and a friendly, knowledgeable driver.
"We had a great time! John was very helpful."
"Our safari was great. The operator was very helpful during the planning process and accommodated our requests, such as changing the beginning city of the tour and adding side trips. Most importantly, the company provided us with a wonderful guide, Huruma, whose English was great, and whose knowledge of the area and animals was vast. He made the whole trip a fantastic experience. My cousin, who lives in Tanzania, was very impressed with Huruma. If I were going again, I would ask specifically for him. Many thanks to this safari operator. I would do it again with them in a heartbeat."
We spent a week traveling with this tour company—three and a half days on safari in the Northern Circuit of Tanzania and three days exploring Zanzibar. They arranged the entire safari and accommodation in Zanzibar on our behalf, custom-made to our itinerary, at a cut-rate price. We couldn’t find a better package deal anywhere, and the services they offered were superb. The safari guide was knowledgeable and skilled, and we had our own private jeep. The accommodation exceeded expectations, and the pre-arranged transfers at the airports proved to be reliable. A brilliant service for a brilliant price. Highly recommended!
"We had a well-organized journey to Mt. Kilimanjaro with this company. Before the trip, they gave us all the information we needed to prepare for a successful climb. They also arranged a shuttle from Nairobi Airport to Arusha, where the journey began (though the shuttle was full of people in very hot circumstances). The next morning, we started the climb. We took six days to reach Uhuru Peak and descend back to the gate. The guide was okay – not very talkative but polite and knowledgeable. The food was good, considering the conditions. After the climb, we did a four-day safari through Ngorongoro, Lake Manyara, Tarangire, and Arusha National Parks. We saw the Big Nine, except the leopard. The guide had good knowledge of the animals, and the chef cooked excellent meals. The lodge near Arusha was comfortable, and the staff were kind. The only disappointment was the high fee for arranging flights to Zanzibar. Overall, a very nice journey, and I recommend this company."
"From picking us up at a different airport to getting our lost baggage up to us after we had already started climbing, the tour operator really saved the day. The customer service was incredible throughout the trip, and we were able to create a very customized itinerary for our limited timeframe. As someone who only goes on one vacation per year, I can promise that you won’t regret choosing them."
